Enabling two-factor authentication (2FA) on Luckbat adds an extra layer of security to your account. Even if someone knows your password, they won't be able to log in without the OTP.
Steps to enable:
- Log in and tap the profile icon.
- Go to "Security Settings" or the "Security" section.
- Look for the "Two-Factor Authentication" or "2-Step Verification" option.
- Click the "Enable" button.
- A verification code will be sent to your registered mobile number — use it to confirm.
Once enabled, you will need to enter a one-time OTP sent to your mobile — alongside your password — every time you log in. The code is typically valid for 60 seconds. With 2FA active, withdrawals and password changes will also require additional verification.
Tip: Always keep your registered mobile number accessible. If you change your number, update it with support first — otherwise you may have trouble logging in.
Deposits via bKash and Nagad on Luckbat are typically 30 seconds to 3 minutes credited to your account within. Rocket and Upay may take slightly longer — up to 10 minutes. Bank transfers take between 30 minutes and 2 hours.
What to do if a deposit fails:
- First, check the transaction history in your bKash or Nagad app to confirm whether the amount was deducted.
- If no amount was deducted, the transaction most likely didn't go through due to a network issue — please try again.
- If the amount was deducted but hasn't appeared in your Luckbat wallet, note down the transaction ID (TxID) or reference number.
- Contact live chat with that TxID and describe the issue. The support team will typically 15–30 minutes it is resolved within.
Common causes include entering the wrong amount, a network timeout, or a temporary payment gateway issue. In most cases the transaction is automatically refunded or credited to your wallet. If you've been waiting more than 30 minutes, contact support right away.
No — the minimum age on Luckbat is 18 Years. No one under 18 may create an account, make a deposit, or play any game. This is a strict part of our policy with no exceptions.
Providing your date of birth during registration is mandatory. If your age cannot be verified, the account will not be created. During KYC verification, your age may be checked again using your National ID or birth certificate.
If a parent is concerned that their child is using a family member's account, then:
- Keep your device password-protected and screen lock enabled.
- Keep PIN or fingerprint lock enabled on the Luckbat app.
- Make sure to log out of your account.
If you suspect a minor is using an account, contact support immediately — the account will be investigated and appropriate action will be taken.
Luckbat's VIP program is automatic — no separate application needed. The more you play and bet, the faster you move up the tiers. Loyalty points accumulate with every bet, and your tier is determined based on those points.
VIP tiers & benefits overview:
- Bronze (starting tier): Starts right after registration. 5% weekly cashback and daily login points.
- Silver: 8% cashback, faster withdrawal processing, and monthly bonuses.
- Gold: 10% cashback, exclusive match betting bonuses, and a special birthday gift.
- Platinum: 13% cashback, priority withdrawals, and a dedicated personal account manager.
- Diamond (Highest): 15% cashback, maximum withdrawal limit, invitations to exclusive events, custom offers.
Once you reach a higher tier, you won't be downgraded — though prolonged inactivity may trigger a review. You can check your current tier and points in the "Loyalty" section of your profile.
If a match is cancelled or incomplete, Luckbat follows a specific set of rules — this depends on the type of sport and the circumstances involved.
If the match is fully cancelled: In most cases, your full stake is refunded. No win or loss is calculated — the bet is marked as void and the stake is returned to your wallet, usually within 24 hours.
If a match is abandoned mid-way: Depends on how much of the match has been played:
- In cricket, if the required overs are not completed, bets are generally void and stakes are refunded.
- In football, bets are generally void if a specific portion of the 90-minute match is not played.
- If a result can be determined — for example, a bet placed before a specific score was reached — settlement may be based on that outcome.
In live betting, settled bets cannot be cancelled — only unsettled bets are affected. For full details on settlement rules for specific sports, Terms & Conditions on this page.
Yes, you can play comfortably on a small budget at Luckbat. Minimum bet amounts vary slightly depending on the game type:
- Sports Betting: Minimum ৳10 per bet. For accumulator bets across multiple events, the total stake must also be at least ৳10.
- Slots Games: Minimum bet is usually ৳1 to ৳5 per spin — varies by game.
- Live Casino (Baccarat, Blackjack): Minimum ৳50 to ৳100 depending on the table.
- Crash Games: Minimum ৳10 per round.
A maximum bet limit also applies — this depends on your VIP level and account history. Higher VIP tiers come with a higher maximum limit.
Tip for new players: start with small bets, get familiar with the rules, then gradually increase your stakes. Deposit ৳100, claim the welcome bonus, and you'll have ৳200 to play with right away.
KYC stands for "Know Your Customer" — it's the process used to verify your identity. On Luckbat, KYC is generally not required for small transactions. However, verification may be requested for large withdrawals or if unusual activity is detected on your account.
When KYC may be required:
- For single withdrawals of ৳50,000 or more.
- If total monthly withdrawals exceed ৳2,00,000 BDT.
- During any account security review.
What to submit:
- Proof of identity (any one of the following): National ID Card (NID), passport, or driving licence — photos of both sides required.
- Selfie: A clear photo of you holding your ID document.
- Payment verification (if required): A screenshot of your bKash or Nagad app showing your number and name.
After submitting your documents, it typically takes 24 to 48 hours Verification is completed within this time. Once verified, a confirmation is sent via email and SMS. If there is an issue, the support team will let you know what needs to be corrected. Document photos must be clear and complete — blurry or cropped images will not be accepted.